Feedback

Your feedback help us get better.

Share Your Thoughts with Us!

InclusiveAussie is committed to delivering high-quality supports and services.

We welcome your feedback, complaints, and suggestions for improvement. Your input helps us address any issues quickly and continue improving the way we support you.

If you would like to share anonymous feedback, please complete our short online Client/Family Feedback Survey below. It takes about five minutes and can be done anytime.

Please be aware that this survey is anonymous and won't be disclosed to outside parties.
Fill Out Survey Form.

Multiple Ways to File a Complaint

  1. Contact the Director or Complaints Manager at 0469 382 439.

  2. Fill out our anonymous survey.

  3. Contact hello@inclusiveaussie.com.au via email.

  4. Fill out the Complaints and Feedback Form.

  5. Speak with the Director.

  6. Call 1800 035 544 to reach the NDIS.

Multiple Ways to File a Complaint

  1. Contact the Director or Complaints Manager at 0469 382 439.

  2. Fill out our anonymous survey.

  3. Contact hello@inclusiveaussie.com.au via email.

  4. Fill out the Complaints and Feedback Form.

  5. Speak with the Director.

  6. Call 1800 035 544 to reach the NDIS.

How We Handle Complaints

1 The Complaints Manager/Director will go over all the specifics of the complaint, including the desired results, with you (or your family, caregiver, or advocate).
2 Within two days, you will receive an acknowledgment of your complaint along with the estimated time of resolution.
3 We will look into the circumstances behind your complaint if necessary.
4 Our goal is to address your issue within 14 days. While some concerns might be handled more quickly than this, some might be more complicated and require more time. If this is the case, we will notify you.
5 You will be informed of the results of your complaint and given the option to either refer the matter to the NDIS Quality and Safeguarding Commission or request a review.

The process

Acknowlege

Your complaint will be acknowledged within two business days.

person showing white envelope
person showing white envelope

Receive

We'll be in touch with you as soon as we can.

Our goal is to address your issue within 14 days.

Resolve

A wooden table topped with scrabble tiles spelling contact
A wooden table topped with scrabble tiles spelling contact
a group of dices are flying in the air
a group of dices are flying in the air

What Happens If I'm Still Not Happy?

The NDIS Quality and Safeguards Commission (NDIS Commission) can assist if complaints are not promptly addressed or if you are dissatisfied with the result.

Check out the NDIS website at http://www.ndis.gov.au or give them a call at 1800 035 544.

The Health and Community Services Complaints Commissioner (HCSCC) can also be contacted.

They are impartial, independent, and private.

(08) 8226 8666 | www.hcscc.sa.gov.au